17  Aug
The Burning Plan

Saturday 8/23/08: Early in the morning (maybe 6:00AM) Tyler and I are going to pack ourselves into the Miata leave Seattle and head over Snoqualmie Pass on I-90. Once we’re East of the Cascades we’ll head south to Yakima, WA and continue on the US-97 through Bend, OR until we reach La Pine, OR. I assume there will be a few pit stops along the way, but Saturday’s our big day of driving. We’ll just have to find the right Audiobook to keep us company. After we reach La Pine, OR we’ll sneak off US-97 cruise down the OR-31 to Summer Lake Hot Springs just outside of Paisley, OR. We’ll crash there for the night along with many other burners en route. I’m excited for a relaxing night of camping a the hot springs, but have a feeling we’ll be spending more time in the barn, pool, and around the campfire and than the tent. Luckily Sunday’s drive is significantly shorter and we’ll want to stretch it out so that we don’t sit around too long in Gerlach, NV waiting for the Black Rock City gates to open. I’ve included the email Lisa Johnson sent out welcoming burners to enjoy the festivities:

—— Forwarded Message
From: “Lisa Johnson” <vr.lisa@gmail.com>
Date: Fri, 15 Aug 2008 08:16:58 -0700
Subject: Summer Lake Hot Springs getting ready for the burners
Hi there,
I’m writing to let you know that Summer Lake Hot
Springs is getting ready for the burners!!!  This will be my 8th year
at SLHS to greet, feed and dance with the burners.
I’m looking to get the word out so please feel free to pass the
following on to anyone who’s interested.  I’m also looking for someone
who might post this info to an appropriate blog or website.  I’ve
included a couple of photos from last year. Please let me know if you
need more information.
Much like 2007 Chris and I will set up a little cafe in the party
barn.  We’ll serve coffee, muffins, and fruit in the morning and shift
to beer, wine, and chili cheese nachos in the late afternoon.
Vitamin H20 and great conversation will be served all day:)
Best,
Lisa Manganiello

 

Sunday 8/24/08: Once fully recovered from the night before, and most likely after another dip in the spring we’ll leave the hot springs headed south on the OR-31 until we reach the US-395. We’ll cruise through Lakeview, OR and deviate a few miles from Google’s suggested route to stop in Alturas, CA. Last year we found cheap booze and a decent meal in Alturas, so we’re hoping to do the same again this year. From Alturas, CA we’ll be headed East on the CA-299 to Cedarville, CA where we’ll top off the gas tank and make our final leap down the NV-447 to Gerlach, NV. We’ll probably do a combination of hanging around Bruno’s and finding some nearby geocaches to kill some time until the gates officially open just after midnight. 

Monday 8/25/08: Just after midnight we’ll make our way down the dusty road that leads to our home for the next week. We’ll be setting up camp in Hushville @ 7:00 and Dart. Later that day we’ll grab the rest of our gear that came down via the BurnGreenExpress a few blocks away at 7:00 and Hummer. Tossed in a picture of Sarah and I in front of the first of the two “Man” structures in 2007 for nostalgia sake.

Posted by Matt, filed under Dining Out, Email, Events, Geocaching, Matt, Miata, Travel, Tyler. Date: August 17, 2008, 12:00 pm | No Comments »

17  Aug
RE: Omni again

After a few days after receiving Melanie’s email I replied with the following. Since then my inbox has been quiet and I believe this may be the end of my Omni customer experience. The Sheraton may now have two new loyal customers…especially if they’re implementing new Microsoft tabletop toys.

Melanie et al.,
 
You are more than welcome for the feedback. We had high expectations for the ChampionsGate Omni and it fell
considerably short.
 
While your attempts at reparation were appreciated, they stemmed from situations that should have never occurred. I thought I should mention that our experience at ChampionsGate effected our choice of accommodations once we reached New Orleans - as my wife and I opted to stay at the Sheraton instead of the Royal Orleans.
 
I hope you are successful in improving your level of guest satisfaction in the future.
 
Regards,
Matt Albertson 

Posted by Matt, filed under Email, Travel. Date: August 17, 2008, 9:37 am | No Comments »

A few days after I posted my blog the Omni responded with a pretty typical canned customer service repsonce:

Dear Mr. Albertson:
Thank you for taking the time to inform us of the challenges you encountered during your recent stay at the Omni Orlando Resort at ChampionsGate. Our guest’s feedback is invaluable to us as we are always striving to improve our level of guest satisfaction.

Being that customer service is our number one priority, I do apologize for the issues you encountered during your stay. The care given to our guests during their stay is what differentiates us from our competition.  We have addressed your concerns with the appropriate management and staff at the front desk and in food and beverage. 

On your evening off arrival, the hotel was to capacity.  We did not charge you for your room on your first evening, we adjusted the resort fees and offered you a $100.00 food and beverage voucher for your inconvenience.

We do value your business and the opportunity to be of service to you again in the future.
Thank you, again. 


Melanie Garland
Executive Assistant
Omni Orlando Resort at ChampionsGate

1500 Masters Boulevard
ChampionsGate, FL  33896
(407) 238-6512  Direct Line
(407) 390-6664  Main Line
(407) 238-6513  Fax
mgarland@omnihotels.com

Posted by Matt, filed under Email, Travel. Date: August 17, 2008, 9:31 am | No Comments »

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